Privacyverklaring

Applicability

This Move Privacy Statement applies to the collection, use, and other forms of processing of personal data by Move | House of Mobility BV in connection with our services, Move brand products, and this website.

Who is responsible for processing your personal data?

Move (Stadionplein 28, 1076 CM, Amsterdam, Netherlands) is the legal entity responsible for all collection and processing of your personal data in connection with Move's brand products, services, and websites.

Move is part of Pon Holdings B.V. and its affiliated companies (“Pon”). Move and Pon are committed to respecting and protecting your privacy and the protection of the personal data you share with us.

Why do we collect your personal data?

Personal data is any information about an identified or identifiable natural person. If you choose to register your personal data, contact us, or visit our websites, we will collect some personal data from you. We process this personal data for the following purposes:

to communicate with you personally or to inform you about Pon brand products and/or services in accordance with your choices;
to provide customer service, including service regarding the purchase of services and/or products, fulfilling warranty obligations and product recalls for our own services and those of affiliated companies, and handling complaints and requests for information;
to process your Move account;
to process your participation in contests, promotions, surveys, or website features;
to conduct market research and improve our business operations, services, and Move brand products, or to develop new business operations, services, and products;
to conduct statistical analyses and report on them;
to provide services on the internet;
to communicate with stakeholders and provide a loyalty program;
to provide app functionalities, including sending relevant commercial messages;
to communicate future promotional and marketing information to you, including direct marketing and retargeting purposes;
to aggregate and/or anonymize personal data to generate other data for our use;
to comply with our legal responsibilities, resolve disputes, and enforce our agreements;
as otherwise indicated on or around the time the personal data is collected;
to take photos and/or videos to promote our events or other occasions.

What personal data do we process?

The exact data we process depends on which websites, products, or services you use and how you use them. We collect the following personal data.

Data you provide to us:

This is the data you enter yourself when you visit our websites or use our products or services. This data includes, for example, your name, address, place of residence, gender, email address, telephone number, age, date of birth, Move products you have purchased, the account name and passwords you create, bank details for paying for Move products, etc.

When you register a ticket through our website, you will be redirected to the Eventbrite website. Eventbrite processes your ticket registration. The Eventbrite Privacy Statement applies to this: https://www.eventbrite.nl/support/articles/nl_NL/Troubleshooting/privacybeleid-van-eventbrite?lg=nl_NL

How do we collect your personal data?

Below is a breakdown per method, indicating which category of personal data we process, for what purposes we use it, and which legal basis applies:

Collection method

Subscribing to newsletter
Contacting us
Purchasing Pon products through a Pon brand's website
Registering a ticket, participating in a promotion, event, contest, or online forum
Visiting our websites (cookies)

Personal data collected

First name, email address
Name, place of residence, email address, age, language preference
through links to the webshops of Pon brands. See the privacy statements for the relevant brands.
Name, place of residence, email address, age, language preference.
Metadata (NB: see the Move Cookie Policy for further details)

Purposes of using personal data

Purposes described above: 1, 2, 6, 7, 8, 11, 12, 13 and 14
Purposes described above: 1, 2, 6, 7, 8, 11, 12, 13 and 14
Purposes described above: 1, 2, 3, 6, 7, 8, 9, 11, 12, 13 and 14
Purposes described above: 1, 5, 6, 7, 8, 11, 12, 13 and 14
Purposes described above: 6, 7, 8, 11, 12, 13 and 14

Legal basis

Consent or legitimate interest
Performance of an agreement or legitimate interest
Performance of an agreement or legitimate interest
Consent or legitimate interest
Consent or legitimate interest

Our legitimate interests include: marketing, advertising, security, (crime) prevention, IT management, research and analysis of our own products or services, business administration, legal affairs, internal management.

If you have given consent for the processing of your personal data, you have the right to withdraw it at any time by sending a request to privacy@pon.com.

How do we share or transfer your personal data?

You should be aware that Move is part of a business group within Pon and that departments (such as marketing and IT) may be part of Pon's global companies. As a result, your personal data may be shared with and/or transferred to the other business group companies or other Pon business units worldwide. You can consult the list and location of our companies here: http://www.pon.com/nl-nl/our-business/bedrijven.

Move may also share your personal data with external parties to perform certain activities on behalf of Move and to facilitate the services they provide to us. These may include service providers of services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provisions, customer service, email delivery, audits, and other services. Move may also share your personal data with third parties so that they can send you marketing communications, in accordance with your choices. Move requires that these external parties carefully process and protect your personal data. Move will not sell your personal data to third parties.

Move or Pon may reorganize, merge, or otherwise sell or dispose of (part of) a business to another company. If such a business is related to Move, such a transfer of ownership may include the transfer of your personal data to the new owner and its advisors.

We will only disclose your personal data if this is permitted or authorized by law, is necessary for the prevention or combating of fraud, is necessary for dispute resolution, or is necessary for any other legitimate need that outweighs your privacy interests in the circumstances, such as the security of our company and the safety of our personnel.

How do we protect your personal data?

Move will take appropriate technical and organizational security measures against loss or unlawful processing of your personal data. This may include the use of secure registration forms, data encryption, and access restriction to your personal data.

Certain countries do not have an adequate level of protection for personal data. However, you can be assured that Move will take appropriate security measures regarding the confidentiality and protection of your data. For transfers from the EEA to countries that, according to the European Commission, do not offer an adequate level of data protection, we have taken adequate measures, such as contractual agreements, as approved by the European Commission, concluded with third parties. You can request a copy of these measures by contacting us at privacy@pon.com.

How long do we retain your personal data?

We will retain personal data for as long as necessary or permitted within the framework of the purposes described in this Privacy Statement and in accordance with applicable law.

The criteria used to determine our storage period include:

The duration of the time we have an ongoing relationship with you and provide services to you (for example, as long as you have an account with us or continue to use our services).
Whether there is a legal obligation we must comply with (certain laws require us, for example, to retain our transactions for a certain time before we can delete them); or
Whether retention is desirable given our legal position (such as with respect to limitation periods, disputes, or investigations by regulatory authorities).

Cookies, web beacons, and similar techniques

To be able to use our website fully, you need to enable cookies. If you do not wish to enable cookies, you can still visit the website, but certain features of the site may be limited. You can change your cookie preferences at any time by clicking on the round button in the bottom left corner of the website.
This information has been prepared as part of our efforts to comply with recent legislation and to ensure that we are open, honest, and clear about cookies and privacy. Please refer to our MOVE PRIVACY POLICY for more information about privacy.

Your rights

If you wish to review, correct, update, restrict, or delete your personal data processed by us, object to the processing of personal data, or if you wish to receive an electronic copy of your personal data to transfer it to another company (to the extent that this right to data transfer is provided to you by applicable law), you can contact us at privacy@pon.com or by sending a request by mail to the address: Rondebeltweg 31, 1329 BN Almere, Netherlands. We will respond to your request in accordance with applicable law.

We ask that you describe as clearly as possible in your request which personal data your request relates to. For your safety, we will only process requests relating to personal data associated with the specific email address you use to send us your request, and we may ask you to verify your identity before we comply with your request. We will try to comply with your request as soon as reasonably practicable, and in any event within the legally required deadlines.

Contact, questions, feedback and data protection officer

Please send your questions and comments about this Privacy Statement to privacy@pon.com.

Our Data Protection Officer (FG) can also be reached at the above email address. You have the right to file a complaint with a data protection authority for your country or region or where an alleged violation of applicable privacy law occurs.

Policy changes

We may amend this Privacy Statement from time to time. Changes to this Privacy Statement will be effective when we publish the revised statement. If necessary, we will inform you about changes to our Privacy Statement. This Privacy Statement was last amended on March 20, 2025.